FAQ

order processing

All items are handmade and therefore take 7 business days to make and ship.

One-of-a-kind, new and upcycled vintage items are pre-made and in-stock; these items will ship within 3 business days.  

To backorder an item means that we do not have the material in stock and it will be purchased once your order is placed. Backordered items can take up to 2 weeks – 14 business days to make and ship.

Corsets take 4-6 weeks for creation. If you need the garment by a specific date please contact customerservice@theAesthetik.com to confirm timely delivery. 
 

size chart | custom sizes

Don’t worry if you don’t see your size. We will custom make any garment to your specific measurements. Just choose “custom size” when ordering. There is a $50 additional cost for this service. You will be emailed a chart to fill out with your measurements and we promise that your outfit will fit like a second skin! Custom sized garments take up to 2 weeks – 14 business days to make and ship.
 

fabric swatches

Unsure about ordering because you are not sure about the color? Email me at customerservice@theAesthetik.com and we will mail you a FREE swatch of the fabric! Just let me know which fabric, in what color, and where to mail it.
 

shipment

All domestic orders are shipped via USPS First Class Mail. International orders are shipped via USPS Priority Mail. Once your order is shipped you will receive a tracking number via email.
 

payments

All payments are made thru PayPal or Stripe. You do not need an account with either in order to check out. 
 

repairs | returns | exchanges

the Aesthetik products are made to the highest specifications and should provide you with many years of enjoyment. Complimentary repair or alternate resolutions may be offered based on a detailed assessment of your item if it displays an issue specifically related to the way it was crafted.

Exchanges and returns are accepted within 10days of order receipt. Customer will pay the return shipping cost. Returned items will not be accepted without a RA number. Items must be unworn and in original packaging. Please email orders@theAesthetik.com for a RA number.

Custom sized garments are NOT available for return or exchange. Once a custom sized order is in the process of being made it is unavailable for order cancellation.
 

my account

When you register and create your account, we will securely keep track of your information to ensure a simplified checkout process. You will also be able to store all your addresses, manage your email preferences, check your order history and set up your email notification preferences.
 

privacy policy | information security

We do not share or sell your information. All personal details and contact information are kept confidential. the Aesthetik has put very strict security measures in place in order to guarantee your personal information. Thus, the website is provided with an SSL encryption system to protect personal and payment data.

the Aesthetik does not keep any credit card information.
 

suggestions

Do you know of a store in your area where the Aesthetik should be sold? If so, contact info@theAesthetik.com.  If the collection becomes available in your suggested store you will receive a free gift or discount! Your choice! 
 

wholesale

Wholesale is available. Please contact info@theAesthetik.com for more information.